Thank you for choosing UNİTAR TARIM ÜRÜNLERİ GIDA. We strive to ensure your satisfaction with every purchase. Please review our Returns & Refund Policy outlined below:

Returns

1. Eligibility:

   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
   • Returns must be requested within 10 days of the original purchase date.
   • Proof of purchase is required for all returns.

2. Non-Returnable Items:

   • Some items are non-returnable, including but not limited to perishable goods, personalized items, and items marked as final sale.

3. Return Process:

   • To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
   • Pack the item securely, including the RMA number, and send it to the address provided by our customer service team.

4. Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, refunds will be processed to the original method of payment within 14 days.

Refund Exceptions

Please note the following exceptions to our refund policy:

• Shipping charges are non-refundable, except in cases where an error occurred on our part.
• Refunds may be subject to a restocking fee or deductions for damaged or missing items.

Exchanges

We do not currently offer direct exchanges. If you require a different item, please follow the return process for the unwanted item and place a new order.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us at [email protected]. Our dedicated customer service team is available to assist you.

Policy Updates

UNİTAR TARIM ÜRÜNLERİ GIDA reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.