Returns & Refund Policy
Thank you for choosing UNİTAR TARIM ÜRÜNLERİ GIDA. We strive to ensure your satisfaction with every purchase. Please review our Returns & Refund Policy outlined below:
Returns
Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Returns must be requested within 10 days of the original purchase date.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Some items are non-returnable, including but not limited to perishable goods, personalized items, and items marked as final sale.
Return Process:
- To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item securely, including the RMA number, and send it to the address provided by our customer service team.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original method of payment within 14 days.
Refund Exceptions
Please note the following exceptions to our refund policy:
- Shipping charges are non-refundable, except in cases where an error occurred on our part.
- Refunds may be subject to a restocking fee or deductions for damaged or missing items.
Exchanges
We do not currently offer direct exchanges. If you require a different item, please follow the return process for the unwanted item and place a new order.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us at [email protected]. Our dedicated customer service team is available to assist you.
Policy Updates
UNİTAR TARIM ÜRÜNLERİ GIDA reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.